These Terms and Conditions govern your use of the taqadmalraqi.com and its mobile applications. The terms of any request for quotation that you make via taqadmalraqi.com and its mobile applications, and your relationship with taqadmalraqi.com and “Taqadm Al Raqi, Taqadm Al Raqi platforms ”, “we” or “us” or “our”). Please read them carefully as they affect your rights and liabilities under the law. By using the site and/or registering on the site, you agree to these Terms and Conditions and to our Privacy and Cookies Policy.
1. BASIS OF USE OF TAQADMALRAQI.COM AND ITS MOBILE APPLICATIONS
1.1 The taqadmalraqi.com and its mobile applications are provided to you free of charge for your personal use subject to these Terms and Conditions and our Privacy Policy. By using our platforms you agree to be bound by these Terms and Conditions and our Privacy Policy.
1.2 These Terms and Conditions govern your use of the Taqadm Al Raqi platforms in general, the products that you ask for prices via the platforms and all services provided in connection with them.
2. REGISTRATION
2.1 To register on the Taqadm Al Raqi platforms, you must be over eighteen years of age.
2.2 You must ensure that the details provided by you on registration or at any other time are correct and complete.
2.3 AMENDMENTS
We may update these Terms and Conditions at any time by revising details of this page. We recommend that you visit this page every now and then to see the changes made, as they are binding on you whenever you choose to continue requesting for quote/purchasing products in our platforms, and if you continue to use the platforms.
These Terms and Conditions were last updated on 01 May 2024.
3. PASSWORD AND SECURITY
3.1 When you register to use the platforms you will be asked to create a password. You should keep this password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should notify us by contacting customer services immediately. (see paragraph 24 below for contact details).
3.2 If we believe that there is likely to be a breach of security or misuse of the platforms, we may require you to change your password or we may suspend your account in accordance with paragraph 21 below.
4. INTELLECTUAL PROPERTY
4.1 The content of the our platforms is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the our platforms on a electronic device, store such content in electronic form on disk (but not on any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Taqadm Al Raqi platforms without written permission from Taqadm Al Raqi.
4.2 No license is granted to you in these Terms and Conditions to use any trademark of Taqadm Al Raqi, or its affiliated companies.
5. LIMITATIONS
5.1 You may not use the our platforms for any of the purposes set out below (this includes any use by you of the Community sites – see paragraph 6 below for further information about the Community sites):
• Gaining unauthorised access to other computer systems
• Interfering with any other person’s use or enjoyment of the Taqadm Al Raqi platforms
• Interfering or disrupting networks or websites connected to our platforms
• Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner
• Transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or “spam”
• Impersonating another person
• Referring to specific website addresses outside of our platforms
• Advertising.
5.2 Taqadm Al Raqi reserves the right to refuse to post material on the Taqadm AL Raqi platforms or to remove material already posted on the Taqadm Al Raqi platforms. You must not try to re-post material that Taqadm Al Raqi has refused to post on the Taqadm Al Raqi platforms or has previously been removed from the Taqadm Al Raqi platforms.
5.3 You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages awarded against us by a court and all sums paid by us as a result of any settlement agreed by us arising out or in connection with:
• Any claim by any third party that the use of the Taqadm Al Raqi platforms by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable law, regulation or code of practice; and
• Any claim by any third party that the use of the Taqadm Al Raqi platforms by you infringes that third party’s copyright or other intellectual property rights of whatever nature.
5.4 By submitting material you are granting Taqadm Al Raqi platforms a perpetual, royalty-free, non-exclusive license to reproduce, modify, translate, make available, distribute and sub-license the material in whole or in part and in any form.
6. USE OF COMMUNITY SITES
6.1 The Taqadm Al Raqi platforms include a number of community sites, which may allow users to interact with each other via message boards, and other user forums (the “Community sites”).
6.2 We advise you not to post or in any way reveal any of your personal details on the Community sites (for example, your address, telephone number or email).
6.3 The Taqadm Al Raqi platforms do not control or moderate the content placed on the Community sites. However, Taqadm Al Raqi reserves the right to refuse to post material, to remove material posted on the Community sites and to contact you in the event that there are concerns about the content you have added to a Community site. The site may review or edit the content of the Community sites.
6.4 Taqadm Al Raqi makes no representations as to the validity of any opinion, advice, information or statement displayed on the message boards by third parties. You are solely responsible for the content of your messages posted on the message boards and the views expressed by individuals do not represent the views of Carton.
7. THIRD PARTY WEBSITES
As a convenience to customers, the Taqadm Al Raqi platforms may include links to other websites or material. Taqadm Al Raqi is not responsible for any of these websites or material, which is beyond its control.
8. ADVERTISING AND SPONSORSHIP
Some areas within the Taqadm Al Raqi platforms may contain advertising and sponsorship. Third party advertisers and sponsors are responsible for ensuring that material submitted for inclusion on Taqadm Al Raqi platforms comply with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material provided by third parties.
9. AVAILABILITY OF Taqadm Al Raqi PLATFORMS
9.1 Taqadm Al Raqi platforms aim to offer a fault-free service. However, if a fault occurs in the service you should report it to the customer services (see paragraph 24 below for contact details) or by email at cs@taqadmalraqi.com and we will attempt to correct the fault as soon as we reasonably can.
9.2 Taqadm Al Raqi platforms may occasionally restrict access to the platforms to allow for repairs, maintenance or the introduction of new facilities or services.
9.3. Some purchases made on the Taqadm Al Raqi platforms will also be governed by specific product terms – If you are unsure about anything related to purchasing of any product please contact customer services for further assistance.
10. DESCRIPTIONS AND PRICES OF PRODUCTS
10.1 We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions, product images are for representation purposes only and may vary slightly from the actual product. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services (see paragraph 25 below for contact details). Descriptions/performances of products stated against each are based on the catalogue and technical literature printed by the manufacturers/agent. Therefore, the write up provided against each product is not that of Taqadm Al Raqi and subject to change without prior notice.
10.2 Price may sometimes differ between Taqadm Al Raqi platforms. We are under no obligation to honor any price difference that it differs from those on other Taqadm Al Raqi platform.
10.3 If, by mistake, we have underpriced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy in paragraphs 16 & 17 below.
10.4 The payment may be processed prior to Taqadm Al Raqi dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever.
10.5 The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout. See paragraph 15 below.
11. AVAILABILITY
11.1 All products advertised are subject to availability or while stocks last (as may be applicable).
11.2 We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product.
11.3 In the interests of all our customers, we may place restrictions on bulk buying of some products. Taqadm Al Raqi reserves the right at our sole discretion, to limit the quantity per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit card and also to orders that use the same billing and/or shipping address. Taqadm Al Raqi will provide notification to the customer, should such limits be applied.
12. ACCEPTANCE OF ORDERS
12.1 Your order is an offer to buy from us. We will send you an order acknowledgement email detailing the products you have ordered.
12.2 Nothing that we do or say will amount to any acceptance of your offer until we send you an email notifying you of the order acknowledgment. At this point, a contract will be made between us for you to buy and for us to sell the products that you have ordered from us.
12.3 After the time the contract is made, you cannot amend your order (but please see your right to cancel an order in paragraph 15 below).
12.4 At any point up until the contract is made, we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product in accordance with our refund policy in paragraphs 16 & 17 below.
13. DELIVERIES
13.1 Delivery will be made to the address specified when you complete the order. At point of delivery, identity verification of the Consignee by sighting either an original labour card, passport, driving license, Emirates ID, Free zone ID to support consignee verification, will be required by our courier partners.
13.2 Please note that we do not do international shipping.
13.3 We use a variety of delivery methods, depending on the size of the product you order. Some products are delivered directly by our supplier and the supplier will contact you to arrange delivery.
13.4 Whilst we make considerable effort to deliver all your products within date and time specified during the order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time. Supplier delivered products for areas outside of main city limits that are classed as remote or semi remote may take longer delivery time depending on supplier schedules. (Contact Customer Support if further information is required)
13.5 Before ordering online you should check the following:
• The item will fit through the doors.
• The item will fit the exact space allocated in your house.
• There is a clear path between the road and your front door.
• If you live in an apartment, the lift is adequate to take delivery in size and weight.
• If there are any access difficulties, please inform us in advance, on the day you should ensure that:
• There is a clear path to your house.
• Your floors are covered to prevent scuffing.
• Any delicate objects are put in a safe place.
14. CANCELLING YOUR ORDER IF YOU CHANGE YOUR MIND
14.1 If you, as a customer, cancel the order, Taqadm Al Raqi shall cancel the order as per your request. However, the online transaction charges will not be refunded. The cost of delivering and re-picking charges will apply if the product has been shipped. Taqadm Al Raqi will not be able to cancel orders that have already been shipped. Taqadm Al Raqi has the full right to demonstrate whether an order has been shipped or not. The customer agrees not to dispute the decision made by Taqadm Al Raqi and accept Taqadm Al Raqi decision regarding the cancellation.
14.2 For details of how to cancel your order please visit our returns and refunds page or contact customer support on +966549903184 or via email cs@taqadmalraqi.com .
15. FAULTY PRODUCTS
If your products arrive damaged or they are faulty, you may return them and obtain a refund or replacement product. Please visit our returns and refunds for details of how to return them and details of our replacement and refund policy.
16. REFUNDS ON Taqadm Al Raqi PLATFORMS
If you are entitled to a refund, we will refund you according to the following criteria:
16.1 Taqadm Al Raqi is unable to procure products: a reasonable time of 7-10 days from the date of authorization has to be given.
16.2 Products are not working upon delivery.
16.3 Products are lost in deliveries.
16.4 Product cannot be repaired.
16.5 Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.
16.6 Refund settlement will only be affected once the bank has refunded the money, which is the next billing cycle from the date of application of refund.
16.7 Taqadm Al Raqi will refund the delivery charge in full if you return all products of your order at the same time. If you choose to keep some of the products, we may retain the balance of the delivery charge that applies to the products you keep.
16.8 Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.
16.9 We provide 7 Days money back guarantee if you change your mind, provided that the merchandise is as new, in a re-sellable condition and still sealed, refund can be granted upon approval of Taqadm Al Raqi within 7 days after delivery. (Exceptions apply). However, the normal delivery or supplier delivery charge as well as card transaction charges will be charged back as well as any additional charges incurred by courier collection.
17. REFUNDS ON Taqadm Al Raqi PLATFORMS
The return and exchange policies on Taqadm Al Raqi platforms fall under the following criteria.
17.1.1 Goods returned within seven (7) days will be exchanged for items of the same value, provided that the goods returned have not been used in any way and are not opened with original pos invoice.
17.1.2 If the customer does not want to use the item for whatsoever reasons, carries a receipt and have not been used, then the same could be exchanged or a credit note could be issued if the customer insists.
17.1.3 All product exchanges, product returns, exchange voucher, and credit notes should be approved with the signature of manager on duty, as well as verifying the product matching with serial number (perusable items to be cleared instantly).
17.1.4 If the purchased product is past its expiry date.
17.1.5 If a product is defective (to be verified based on T&Cs printed on warranty invoice stationery), Taqadm Al Raqi will first try to repair it. If it is not repairable, then the item will be exchanged for the same value.
17.1.6 For the products that cannot be repaired or exchanged, an exchange voucher / credit note will be issued. Respective store management reserves the right to take decisions on refund. Refund is only done upon approval of store management concerned.
17.1.7 If the customer brings products that are found to be spoilt at the time of purchase, or the goods are not of satisfactory quality, the customer service supervisor, with the consent of manager on duty and with the assistance of the section supervisor, can follow the normal procedures of exchange, return and refund.
17.1.8 Products damaged while being used do not qualify for repair, exchange, or refund, in reference to physical damage.
17.4 EXCHANGE/RETURNS POLICY -DEPARTMENT STORE
A. Sections in the department:
• Stationery
• Household
• Electronics / Home Appliances
• Textiles
• Home Furnishing
• Footwear
• Luggage
• Jeweler, ladies bags and accessories
• Toys and sports
• Telecom (recharge coupons and SIM cards)
Exchange/Return procedures:
17.4.1 Goods returned within seven (7) days will be exchanged for items of the same value, provided that the goods returned have not been used in any way and is not opened with original invoice as well as matching with the serial number (wherever it can be applied).
17.4.2 Goods returned should be in their original condition and packaging. The item(s) are unworn, unwashed, not used, altered, soiled or damaged and in a saleable condition.
17.4.3 Returned product needs to be in a condition deemed fit for resale.
17.4.4 A returned product, which is ordered and invoiced but is not delivered, could be accepted for exchange, return or refund.
17.4.5 For delivered items, if the customer opens the package and discovers an item that is damaged, the product is eligible for exchange, return or refund.
17.4.6 All product exchanges, product returns and exchange voucher / credit notes should be approved with the signature of manager on duty.
17.4.7 If a wrong product is purchased or is sold by the carton.
17.4.8 Provision of exchange is applicable in case there is a manufacturing defect in the product.
17.4.9 If the product is found to be not working properly or having any manufacturing defects the same need to be sent for repair.
17.4.10 If the item is not repairable, then it will be exchanged for the same value.
17.4.11 For the products that cannot be repaired or exchanged, an exchange voucher / credit note will be issued. Taqadm Al Raqi management reserves the right to take decisions on refund.
17.4.12 Refund is provided only at the approval of Taqadm Al Raqi management concerned.
17.4.13 After-sales service is applicable on products like luggage, appliances, electronics, IT and imaging products provided by the authorised service centres of the respective manufacturers based on their warranty terms and conditions.
EXCLUSION FROM EXCHANGE/RETURN:
17.4.14 It shall be the complete discretion of the Taqadm Al Raqi management concerned to issue exchange voucher / credit note and provide refund to be provided to retain the customer. It is again based on the discretion of the concerned management to prevent churn. Refund to be provided only at the approval of Taqadm Al Raqi management concerned and should be considered as the last option to solve the customer grievance.
17.5 ISSUING AN EXCHANGE VOUCHER / CREDIT NOTE
17.5.1 A time bound exchange voucher / credit note is issued by Taqadm Al Raqi to the customer, which is equivalent to the product value as per the original Proof of Purchase.
17.5.2 Goods spoiled or damaged within the warranty period could not be serviced.
17.5.3 When they do not meet the customer’s specifications and the customer insists to get the items returned & is in its Original Packing.
17.6 PROCEDURES FOR ISSUING AN EXCHANGE VOUCHER / CREDIT NOTE
17.6.1 Customer must present the original invoice (bill) when requested to do so.
17.6.2 In normal return process, an exchange voucher/customer tax credit note can be issued with the consent and approval of the Taqadm Al Raqi management.
Products returned after seven (7) days need special consideration and Taqadm Al Raqi management must mandatory be informed in cases where the customer returns are more than seven (7) days after purchase.
17.6.3 Exchange voucher / tax credit note issued once could be redeemed within the validity period mentioned on the same. Exchange voucher / credit note issued may be redeemed on Taqadm Al Raqi platforms which is issued to the customer.
18. PAYMENTS AND CARDS
18.1 Payment for products will be taken at the time of placing the order by banking system or at customer shipping address while delivering the products, depending on the payment method opted during the online order.
18.2 Your credit/debit card details will be encrypted to the highest standard and held on the Cyber source Host payment gateway, secure from hackers.
18.3 When ordering from the Taqadm Al Raqi platforms, we accept orders only from web browsers that permit communication through Secure Socket Lawyer (SSL) technology, for example a 7.0 version or higher of Internet Explorer, version 3.5 or higher of Firefox, Chrome version 10, Microsoft Edge 120 or higher and Safari version 5 of higher. This means that you cannot inadvertently place an order through an unsecured connection.
18.4 All customers will be charged in local currency relating to the country of order. If a foreign currency credit card is used, then any differences between approximation in any foreign currency and actual billing price on the customer’s card bill statement is probably attributable to different credit card companies charging different exchange rates.
19. FREE GIFTS AND PROMOTIONAL PRODUCTS
19.1 Free gifts and promotional products that are given away in conjunction with a purchase may be dispatched to you separately and delivery times may vary.
19.2 If you change your mind and return your product, you must also return any free gift or promotional product associated with the promotion and received by you as a result of that order. We may charge you a reasonable amount for the gift if you do not return it.
20. AMENDMENTS
We may update these Terms & Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Taqadm Al Raqi platforms. The changes will apply to the use of the Taqadm Al Raqi platforms after we have given notice. If you do not wish to accept the new Terms and Conditions, you must not continue to use the Taqadm Al Raqi platforms. If you continue to use the Taqadm Al Raqi platforms after the date on which the change comes into effect, your use of the Taqadm Al Raqi platforms site indicates your agreement to be bound by the new Terms and Conditions.
21. RIGHT TO SUSPEND OR CLOSE YOUR ACCOUNT
21.1 We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You will not be able to order or request for quote products on Taqadm Al Raqi platforms if your account is suspended or closed.
22. OUR RESPONSIBILITY TO YOU
22.1 Taqadm Al Raqi platforms are provided by mention parent company without any warranties or guarantees.
22.2 The Taqadm Al Raqi platforms may provide content from other internet sites or resources and while Taqadm Al Raqi platforms try to ensure that material included on the Taqadm Al Raqi platforms is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Taqadm Al Raqi platforms will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems, you may experience with the Taqadm Al Raqi platforms. If Taqadm Al Raqi platforms are informed of any inaccuracies in the material on the Taqadm Al Raqi platforms, we will attempt to correct the inaccuracies as soon as we reasonably can.
22.3, we disclaim all liabilities in connection with the following:
– Incompatibility of the Taqadm Al Raqi platforms with any of your equipment, software or telecommunications links; and
– Technical problems including errors or interruptions of the Taqadm Al Raqi platforms.
22.4 If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant product or the time you otherwise use the Taqadm Al Raqi platforms.
22.5 Taqadm Al Raqi sell products for business use only, our responsibility to you shall not include any business losses, such as lost data, lost profits, lost sales, or business interruption.
23. MISCELLANEOUS
23.1 You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.
23.2 If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms and Conditions.
23.3 Neither party shall be responsible for any breach of these Terms and Conditions, caused by circumstances beyond that party’s control.
23.4 Except as expressly set out in these Terms and Conditions, all use of your personal information will be made in accordance with our Privacy and Cookies Policy.
24. CUSTOMER SERVICES
If you have any queries about online matters, please contact us online cs@taqadmalraqi.com or via telephone: support mobile number from Saturday – Thursday 8.00 AM to 6.00 PM.
25. PRODUCTS ON TAQADM AL RAQI PLATFORMS
User / Customer should understand that our platform is to provide WHOLESALE service and not single product. A minimum quanity is set and all prices which may be quoted or displayed are based on minimum quanity requirments.
26. TAQADM AL RAQI LEGAL INFORMATION & PHYSICAL ADDRESS
COMMERCIAL REGISTRATION NUMBER: 4030437818
VAT REGISTERED NUMBER: 311111986900003
PHYSICAL ADDRESS OF OUR STORE
Petromin, Hind Bint Al-Walid Street,
Al-Ansar Commercial Center District,
Jeddah 71955 Kingdom of Saudi Arabia
STORE CONTACT NUMBER: +966 12 635 4232
CUSTOMER CARE NUMBER: +966 54 990 3184
CUSTOMER CARE EMAIL: cs@taqadmalraqi.com